The present general terms and conditions are intend to set all the information about the procedures for ordering, sale, delivery and payment of purchases made on the website of Tabor Saddles, and are not applicable if the customer is not a final personal consumer. Thus, Tabor reserves the right of immediate cancellation of their order and proceed to cash back any amounts already payed.
The customer can place an order through the purchase process available on the website through the Checkout button after selecting the button “I want this!” from the online catalog website available at www.taborsaddles.com.
To formalize your order the customer must:
Log in into his personal account (by providing a combination of user name and password defined upon registration);
Complete the information and choose the options that are available throughout the process at the "checkout" (address of delivery and/or invoice; type of shipment; form of payment, as well as provide the VAT number and the name that, for tax purposes, you want to appear on the invoice) and read the general conditions of sale contained in the site.
The completion of the order by the customer is equivalent to its full acceptance, agreement of the presented prices and description of products available for sale, as well as the general conditions of sale.
Tabor will honor the orders received online only up to the limit of the available stock. Tabor compromises to inform the customer as soon as possible of lack of availability of any items regarding his order. The responsibility for the data contained on the invoice is entirely up to the customer. After issued, such invoice cannot be changed.
The requests for orders are valid for 15 (fifteen) days, except when the order is registered under a promotional campaign that specifies a different time period, it is not possible to guarantee the prices, discounts, promotions and offers beyond this deadline. If the payment is not received by our services within that period, the order will not be validated. Any value received after this date will be returned in the form of a voucher, which can be converted into a new order.
All prices displayed on the site are expressed in Euros, with taxes included, including VAT at the time of payment of the order. For acquisitions outside the European economic area, costs regarding customs or any other fees required by the country of destination are not included, and should be supported directly by the customer.
If there are any changes/updates of our price lists regarding items for sale on our website, which implies an increase in the final price, the customer will be promptly informed (if case he has any pending order), and can either receive his order (making the payment of the increase cost) or cancel his order.
The prices shown at “checkout” will always correspond to the most updated prices, however, they should only be considered as valid when viewed on a refreshed website page (cache or pages not refreshed, can show outdated prices). Our prices can only be guaranteed under these conditions and only after the order is duly registered and paid in accordance with the payment terms set out in this document.
Tabor Saddles website may present several proposals of promotional prices, in the form of percentage discounts on the regular public sale price, which can be seen on various pages, in particular, the product specifications web pages, highlighted ares of product display and/or in search results lists.
All promotions are valid within a specified time frame.
The promotional discounts represent a commitment during the period announced, but always on the condition that the order is completed by the customer through the process of “checkout” and paid by the end of this period.
Saving a product in the “shopping basket” does not guarantee the price or discount!
Tabor offers it's customers payment by Paypal gateway through which credit card payments are also available.
Customers shall pay a sum corresponding to total cost of processing the order; these additional costs include packaging/handling and shipping.
After confirmation of payment, Tabor will sent an email to confirm the validation of the order within 24 hours. The e-mail will be sent to the electronic address indicated by the customer at the time of registration on the website.
Tabor offers shipping all orders by DHL. Shipping charges vary according to the weight of the order and the place of delivery, selected by the customer. To determine the shipping cost of an order, customers must add desired products to shopping basket and proceed to “checkout”, thus confirming the value of shipping costs.
Tabor will not deliver orders PO Boxes.
Estimated times for processing any order, usually takes 3 labor days, while Tabor provides it's order shipment trough DHL services.
To obtain an estimate of the total time until an order is received, you should take notice of the following formula (valid upon confirmation of payment):
Total Time for Delivery = Availability of products* + Shipping
For instance, an order paid by credit card (immediate payment = 0 days), composed by two distinct products with a stock availability of 72 hours (3 labor days) and shipping to Finland (Transit time = 1 labor day), implies that your order will be delivered within 4 labor days (0+3+1).
Tabor will make every possible effort to comply with estimated delivery times, but, should any delay occur, we will promptly notify you of the delay and if wished, you can cancel your order
*Availability of products: time frame in which all products are available for shipping. In an order of two or more products, with different availability of stock, you should always consider the greater value presented.
In the rare case you are not satisfied with your order, we grant you the right to cancel it, but all costs inherent to shipping the returned goods to Tabor will be supported entirely by you.
In order to do this, you must return your order within 14 days from the date of payment, using the form available on corresponding order page. The return process is simple but varies according to the country of origin.
In case of doubt, you should contact Tabor through our customer support center available by email: email@example.com.
Tabor does not accept any returns sent to collect by the recipient or by reimbursement.
Tabor will provide a cash-back via the same means of payment that was used by the customer in the initial transaction or by bank transfer.
Returned products must be in good conditions of sale, without any damage or malfunction, in the original undamaged box, accompanied by all the additional elements or promotional items as well as the respective invoice (imperative). The right of reimbursement will be valid only after Tabor department of quality inspection, and any final decision will be communicated to the customer by e-mail no later than 5 working days upon date of arrival.
If the value resulting from the exchange of products of an order is greater than the initial value, the customer will have to pay the difference.
If the value resulting from the exchange of products of an order is less than the initial value or in case of a return, the customer can choose one of the following forms of refund of the amount paid in excess.
Issue of a voucher(valid for future purchases on Tabor Saddles website) or:
Refund by bank transfer to an account indicated by the customer.
Articles sent free of charge, in the form of gifts, bonus or promotional actions, will not be reimbursed.
Tabor will ensure the highest levels of confidentiality and security of relevant data transmitted over the internet.
The processing of their personal data is done in compliance with the legislation regarding protection of personal data. This information, subject to automatic processing, will appear in Tabor database(s) and is intended for registration, statistical operations and presentation of other products and services, as well as institutional information.
While the website have secured areas where information is encrypted, there are other personal data that circulate in an open network, not being protected. Tabor cannot be held responsible for any communication of access passwords, confidential codes or any sensitive information that may be accessed improperly in such areas (you should always make sure that your entering sensible information using our secured servers – you can verify this by checking the green lock that appears on our website in the URL address, at the top of your browser).
The entire contents of the website, newsletters, texts, images, illustrations, photographs, trademarks and all other elements are Tabor intellectual property and may not be copied or reproduced, in it’s whole or part, except to the extent strictly necessary to allow its online viewing.
Any and all links referring to the website www.taborsaddles.com, using the technique of “framing” or ”in-Line linking” are therefore prohibited.
Should you have a website and want to place, for your personal use, a link that refers directly to Tabor saddles website, you must ask for Tabor written authorization.
Our Newsletter refers to e-mailings with offers, promotions and information, sent directly to the email address that the customer supplied upon it's registration on Tabor Saddles website.
To modify your personal data or cancel the request to send the Newsletter, you must go to your personal online area and disable this option.
Customers can submit their complaints personally or by writing to Tabor, located in Rua Alto do Vale do Grou, 953, 3750-870 Borralha, Águeda, Portugal or via electronic email to: firstname.lastname@example.org.
The applicable law to any contractual dispute, is restricted to the Portuguese law and shall be resolved by Portuguese Court's.
General Terms and Conditions updated on 09-24-2015